IT Technician III - AFR11062018
Code/Reference:
AFR11062018
Applications accepted until:
2018-06-19
Number of Openings
1

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AfriSam South Africa Pty Ltd is one of the largest suppliers of construction-related materials, specialising in the production of Cement, Aggregate and Readymix Concrete. Operating in six Southern African countries, the company offers a wide scope of career opportunities and exposure to best practices. At AfriSam South Africa we recognise that talented and enthusiastic people are the basis of our ongoing success.

Division:

Aggregate and Readymix Operations

Location:

KZN

Responsibilities:

Reporting to the IT Support Services Manager, the incumbent will be based at KwaZulu-Natal, responsible for KZN.

The successful candidate will be responsible for:

  • Providing a comprehensive first and second line IT support to users in terms of the standards set in the Service Level Agreement.
  • First line server and networking equipment support
  • Support of PCs linked to industrial systems
  • Resolving user requests through the application of the required level of technical knowledge and expertise.
  • General housekeeping with regards to cabling, safety and power connections.
  • Accurate update of service desk response and resolve records as well as capturing of sufficient detail of incidents to enable proper trend analysis of recurring underlying problems.
  • After hour availability as per job responsibility and requirements.

Experience and Qualifications:

  • A three year IT Diploma (NQF level 5).
  • An IT certification (eg. MCSE / CCNA) will be advantageous.
  • Five years€™ experience in supporting IT in an industrial environment
  • Good knowledge of server, desktop, laptop and printer hardware.
  • Good understanding of Microsoft operating systems and Microsoft Active Directory
  • Possession of a valid code B driver€™s licence

Skills and Knowledge:

  • Good understanding of LAN/WAN networks
  • Good understanding of Android and iOS based mobile devices.
  • Good understanding of Microsoft Office and web-based applications.
  • Some understanding of Apple Mac will be advantageous.
  • Customer service orientation, good verbal communication skills, self-starter, results driven, energetic, committed approach to helping users.
  • Good knowledge of IP Telephony and contact centre operations

Note:

  • Own reliable transport is essential
  • Preference will be given to residents of Durban and surrounding areas

Please forward your application and resume to Zipporah Tshelane at fax no 011 670 5723 or
e-mail to recruitment.ssc@za.afrisam.com and use IT Technician III as reference in your email.

Equity Statement:

€œApplicants are advised that AfriSam is a designated employer under the Employment Equity Act and as such has an Employment Equity Plan in place. The Company therefore has the right to fill the vacancy in accordance with its Employment Equity Plan in order to fulfil its transformation objectives by preferring designated employees."